Applications Engineer – Fiber Product

Reference Number: 112717 NCBEBM
Location: NC

Position:  Applications Engineer – Fiber Product

Location:  North Carolina

Provide all details of product technical support and training for: customers, inside sales, and outside sales. Assist in all marketing activities supporting cable, connectors, and assemblies.

Areas of responsibility

  • Develop and maintain detail technical knowledge of all fiber optic cables, connectors, and assembly line products.
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  • Have full understanding of the termination methods, (optical fiber cables, connectors, components) and their intended installation and application environment.
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  • Act as a liaison between field sales, inside sales, and plant engineering personnel to ensure accurate transfer of customer requirements and generation of part numbers.
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  • Act as a key contact for field sales to ensure correct selection of components, designs, nonstandard breakouts, unique installation environments, etc.
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  • Train and assist inside sales with generation part numbers and basic understand of complete product portfolio.
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  • Responsible for coordinating the generation of SAP part numbers for the corresponding catalog part numbers when orders for non-standard designs/configurations are received.
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  • Provide field engineer support when needed to diagnose/troubleshoot installed product performance problems.
  • Responsible for maintaining updates and corrections to all technical collateral located on the Internet, and Intranet, and company web sites.
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  • Understand competitor product offerings and provide marketing/product management with feedback on competitive threats and product changes.
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  • Be proactive in identifying opportunities for cost reductions and product improvements.
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  • Monitor relevant standards committee activities in conjunction with corporate standards organization, participate as needed.
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  • Establish technical-level customer contacts and relationships with Distribution, End Users, Consultants, Contractors, and Strategic Partners (Leviton, Others).
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  • Initiate and participate in the production of marketing collateral including print, web, etc.
  • Support OEM and Private Label activities with specification reviews and on-site technical negotiations.

 

 

 

 

Required skills and qualifications

  • Bachelor’s degree in Engineering, RCDD preferred
  • Minimum five years experience in product development, applications, and/or systems engineering of fiber cables and/or fiber products
  • Strong knowledge of telecommunications transmission principles, LAN/WAN cabling, connector termination procedures
  • Ability to effectively communicate across internal and external levels
  • Strong leadership skills – ability to lead cross functional teams
  • Excellent customer interaction and presentation skills

 

 

Brian Murray

bmurray@photonicsgrp.com

919-572-2292

The Photonics Group